Residential Services Representative

Role Description

The Residential Services Representative is a key member of the community team and serves as the first point of contact for residents, visitors, and service partners. Reporting to the Community Manager, this role creates a welcoming, organized, and responsive community environment by delivering exceptional customer service, supporting daily office operations, and assisting residents with a variety of residential services.

Responsibilities

• Promote a positive and welcoming community atmosphere by greeting residents and visitors to the office.
• Serve as the primary point of contact for residents by answering incoming calls, responding to voicemail, and monitoring community email throughout the day.
• Follow up on residents’ inquiries and concerns in a timely and professional manner.
• Assist residents with general inquiries, including rent and utility payments.
• Coordinate office activities, includin...