Resident Services Specialist

Description

Job Overview: 

The Resident Services Specialist will provide residents with information in response to inquiries, concerns and requests about products and services.  In addition, the Resident Services Specialist will resolve complaints, errors, account questions, billing, and other queries. The Resident Services Specialist may occasionally log and document residents' calls If necessary or directed by management.

Your Responsibilities: 

• Professionally handle incoming requests from residents and ensure that issues are resolved both promptly and thoroughly.
  • Collaborate directly with Property Managers, Regional Directors, internal departments and National Customer Care Center to ensure timely resolution of all inquiries
  • Document resolution of all interactions within the appropriate systems and applications
  • Resolve all open inquiries within prescribed timelines
• Thoroughly and effici...