Location
Manchester
Job Type
Full-time
Posted
July 04, 2026
Job Description
Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR).
You will be based at one of our sites and may be required to travel to other locations when projects are complete.
In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner.
Primary and General Responsibilities
*
Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.
*
Address and resolve potential issues and handle complaints effectively.
*
Document and register complaints following company and client protocols.
*
Attend weekly/monthly meetings and provide relevant reports.
*
Prepare and distribute regular Community Newsletters as required.
*
Keep site notice boards regularly updated.
*
Present updates to residents on progre...
You will be based at one of our sites and may be required to travel to other locations when projects are complete.
In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner.
Primary and General Responsibilities
*
Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.
*
Address and resolve potential issues and handle complaints effectively.
*
Document and register complaints following company and client protocols.
*
Attend weekly/monthly meetings and provide relevant reports.
*
Prepare and distribute regular Community Newsletters as required.
*
Keep site notice boards regularly updated.
*
Present updates to residents on progre...