Resident Liaison Officer

Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below.
- Nottingham
- Leicester
- Northampton

⭐ Why This Role Matters
As a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects-making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care.This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities.
🔑 What You'll Be Doing
Resident Engagement & Communication

Build strong, professional relationships with residents from start to finish.
Clearly explain project timelines, impacts, and expectations.
Host resident meetings, drop‑ins, and consultations.
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