Residences Concierge Coordinator (Russian Speaker) - BVLGARI Resort Dubai

Job Information

Job Number:

Job Category: Rooms & Guest Services Operations

Location: Jumeirah Bay Island, Dubai, United Arab Emirates

Schedule: Full Time

Remote: No

Position Type: Non-Management

Position Summary

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests or problems.
• Review shift ...