Key Responsibilities

Resident Services & Customer Experience

• Welcome students, residents, visitors, contractors, and service providers in a professional and friendly manner
• Deliver exceptional customer service and assist with day-to-day resident enquiries
• Manage resident check-ins, check-outs, and visitor access
• Resolve resident requests promptly and professionally
• Create a welcoming, positive, and professional living environment for all residents

Access Control & Security

• Monitor and control access to the residence
• Operate CCTV surveillance systems
• Monitor biometric access control systems
• Respond appropriately to emergency alarms and incidents
• Maintain a safe, secure, and orderly residence
• Record and report security incidents and operational concerns

Residence Operations

• Work closely with the Residence Management team to...