Reservations Team Leader - 24/7 Guest Experience

Tourism Holdings Ltd in Auckland is seeking a Booking Host Team Leader to join the Reservations Contact Centre Leadership Team. You’ll lead a 24/7 reservations group, drive performance, coach staff, and ensure service excellence while supporting global sales initiatives and VIP requests.

You’ll foster a high‑performing team culture, develop capabilities, manage escalations, and champion thl’s brand and guest experience standards across phone and email channels.