Reservations Supervisor | Cruise Whitsundays

Journey Beyond · Airlie Beach, Queensland, Australia

Location

Airlie Beach

Job Type

Full-time

Posted

July 06, 2026

Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About The Role
The Reservations Supervisor is a key leader responsible for guiding the Reservations Team to deliver efficient operations and an exceptional guest experience. This role focuses on staff development, ensuring the team is well‑equipped to meet guest needs while maintaining strong booking conversion rates. The position emphasises teamwork, clear communication, and operational excellence to create a seamless and enjoyable experience for all guests.
Key responsibilities will include, but not limited to:
Supervise the daily operations of the Reservations Team to maintain efficiency and service excellence.
Support the Customer Service & Sales Manager with team leadership and escalation management.
Manage staff rosters, monitor hours, and coordinate team training and development.
Oversee ...
        

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