Job Description
Discover an exciting opportunity with our esteemed client, leaders in Destination Management. We're seeking a dynamic Reservations Manager who excels in both sales and client relationships, while also leading and motivating our reservations team.
Your mission: Ensure efficiency and profitability across the business units by streamlining operations. Our goal is to foster a service-centric work environment for exceptional customer experiences. If you're a professional who can blend finesse with fun, we want to hear from you.
Responsibilities / Duties: Gather and provide agent feedback with regard to sales and product needs. Use knowledge to guide the team on the customer journey and be the expert. Deliver on or exceed sales targets as per business expectations. Investigate and understand the customers and operators business requirements. Monitor the quoting and operational accuracy of the team. Ensure operational excellence daily. Monitor workload distribution and in...