Reservations & Guest Experience Specialist

Reservation Agent

• Make guests feel welcome and reflect the company’s values.
• Have thorough knowledge of all hotel services and facilities.
• Answer inquiries about room rates, outlets and room locations.
• Process all reservation requests, changes, and cancellations received by phone, fax or mail.
• Identify guest reservation needs and determine the appropriate room type.

Restaurant Reservations Agent

• Manage and coordinate reservations to ensure an efficient and organized dining experience.
• Maintain accurate reservation records and communicate with front‑desk staff.

Director – Call Center Operations

• Oversee call‑center operations for the resort.
• Manage and train call‑center staff.
• Ensure high quality call handling and guest satisfaction.

Ticketing and Reservation Services

• Provide accurate ticketing and rese...