Reservations Agent (Loma Bonita)

Job Title : Reservations Coordinator

Department : Sales and Marketing

Reports To : Operations Manager & Marketing Manager

Location : Hybird, Zihuatanejo, CDMX

Employment Classification : Full-Time

Key Responsibilities

• Reservation Management:
  • Process and confirm reservations accurately, ensuring all guest details and preferences are recorded.
  • Manage room availability and rates, adjusting as needed to maximize occupancy and revenue.
• Customer Service:
  • Provide exceptional service to guests, answering inquiries about room availability, rates, and hotel services.
  • Address and resolve guest concerns or issues related to reservations with professionalism and efficiency.
  • Offer personalized recommendations and information about the hotel and local area to enhance the guest experience.
• Administrative Tasks: <...