Reservations Agent Italian Part-time CRO Madrid

Position Overview

Are you passionate about hospitality and the art of welcoming? Join the Reservation Department at Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

Minor Hotels values employees as its most important asset. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

Role and Responsibilities

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid. Responsibilities include ensuring compliance with the reservation service across all channels, managing the reservation request through to confirmation, providing information about hotels, products, and services, and carrying out up‑selling and cross‑selling actions to increase revenue and exceed customer expectations while guaranteeing excellent servi...