Reservations Agent

Responsibilities

• Have a thorough knowledge of the entire hotel services and facilities
• Answer inquiries of room rates, outlets, and room locations
• Be totally familiar with all aspects of the reservation systems
• Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
• Post advance deposits and keep accurate records of deposits
• Process rooming lists and group blocks and indicate special requests and billing procedures
• File and process reservations correspondence, making certain all files are current and in order
• Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department
• Abide by the hotel’s policies and procedures
• Be familiar with changes in rates and group enquiries
• Complete daily shift task list and aid others
• Be aware of inventory managem...