Reservations Advisor|Reservations (VUQ)

ABOUT THE FUNCTION

To handle all Room Reservations inquiries pertaining to rates/packages/promotions through the telephone, fax, email & internet in a timely manner and as per the set standards in line with the department mission of maximisation of customer satisfaction and revenue generation for the department and company.

• Minimum 1 year experience working in Rooms Reservations preferably with call centre experience
• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred
• Certificate in Telephone Skills and Customer Service will be an advantage
• Excellent skills in Sales and Administration
• Good knowledge of computer and business English

• Operational Performance – Abili...