Location
Chennai
Job Type
Full-time
Posted
July 04, 2026
Job Description
Research Support Agent
Do you like collaborating across teams to deliver success for customers?
Would you like to provide first-class guidance and support to the customer?
About our Team
Researcher Support is a global department with teams located in Chennai, Tokyo, Beijing and the Philippines (supplier). The department is responsible for resolving approximately 1 million researcher queries per year and is recognised by customers for it’s high-level of customer service, with year-to-date customer satisfaction score exceeding 90%. Despite the successful measurements of the level of service we provide, we are ambitious and we want to do even more for our customers to ensure their success. Researcher Support lives to the values of our customer centric organisation. We closely monitor our customer's experience, we use data and customer feedback to provide voice of the customer (VOC) feedback to our business partners to drive positive impr...
Do you like collaborating across teams to deliver success for customers?
Would you like to provide first-class guidance and support to the customer?
About our Team
Researcher Support is a global department with teams located in Chennai, Tokyo, Beijing and the Philippines (supplier). The department is responsible for resolving approximately 1 million researcher queries per year and is recognised by customers for it’s high-level of customer service, with year-to-date customer satisfaction score exceeding 90%. Despite the successful measurements of the level of service we provide, we are ambitious and we want to do even more for our customers to ensure their success. Researcher Support lives to the values of our customer centric organisation. We closely monitor our customer's experience, we use data and customer feedback to provide voice of the customer (VOC) feedback to our business partners to drive positive impr...