Job Description
Under the direct supervision of a manager and in collaboration with senior team members, the Sr.
Representative in Brand Promotions performs detailed work of an analytical and customer-service nature to clients on day-to-day paper coupon settlement or rebate operations.
General Accountabilities:
- Responsible for oral and written communication on client-related matters to resolve issues, develop procedures and establish guidelines.
- Serves as client service representative for assigned client accounts.
- Coordinates the reporting process and ensures the integrity of clients' reports while meeting assigned deadlines.
- Responsible for onboarding new accounts and on-going account system setup- Working closely with manager and other team members, performs special projects as required to maintain assigned accounts (for example, conversions, de-conversions, research projects)- Relays pertinent client account information to Sales, Account Services and Senior manage...
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