Repairs Complaints and Legal Officer

Repairs Complaints and Legal Officer

Hillingdon

£21.41ph

Full time

Key Responsibilities

Manage repairs-related complaints, legal disrepair cases, FOI requests and Member enquiries.
Carry out quality inspections of completed repair works.
Liaise with contractors and internal teams to ensure remedial works are completed promptly.
Monitor service performance and produce management reports.
Investigate service issues and recommend process improvements.
Support budget monitoring, contractor payments and procurement processes.
Maintain accurate records and ensure compliance with council policies and service standards.
We're looking for someone who has:

Experience within housing repairs, property maintenance or a similar environment.
Knowledge of complaints handling and legal disrepair processes.
Excellent communication and customer service skills.
Strong organisational skills with the ability to manage multiple prioriti...