Renewals Specialist (Pioneer Account)

Job description:



Key Responsibilities



• Analyze installed base and subscription data to determine renewals

• Prepare pricing quotations using standard pricing templates

• Cross-check against prior quotes and contract terms for accuracy

• Liaise with Field Sales to adjust quotes based on customer feedback

• Respond to channel partner queries about pricing or quotation details

• Escalate exceptions or non-standard cases to senior team or HQ

• Create IT tickets to resolve system, licensing and user issues

• Assist with post-sale admin tasks and customer data updates

• Support team documentation and contribute to process improvement



Qualifications:



• 6 mos-2 years of experience in sales support, commercial operations, customer services or similar roles

• Strong Excel skills (lookup functions, pivot tables, data entry accuracy, basic automation)

• Excellent commu...