Renewal Supervisor

The Renewal Supervisor is responsible for supervising and coordinating day-to-day renewal operations within a defined business segment or portfolio cluster, ensuring that Renewal Officers deliver timely, high-quality client engagement across the renewal lifecycle. The role bridges operational execution and strategic oversight, providing direct team management, quality assurance, and tactical problem-solving to drive client retention, renewals, and satisfaction while supporting the Renewal Manager in implementing broader process improvements and retention strategies.

CORE RESPONSIBILITIES

1. Team Leadership & Performance Management

• Lead, coach, and develop the Renewal Officers team by setting performance expectations, monitoring KPIs, conducting regular performance discussions, and supporting goal setting, appraisals, and capability development.
• Foster a high-performance, client-centric, and accountability-driven culture focused on conti...