Remote Retention Specialist - Homeowners Insurance SaaS

Porch.com, Inc. is seeking a Retention Specialist to manage customer calls related to service cancellations while working entirely remotely from Colombia. This role is pivotal in retaining clients by addressing and resolving service concerns, as well as salvaging accounts during cancellation procedures.

The ideal candidate will have a high school diploma and at least 2 years of call center experience. Excellent communication skills and conflict resolution abilities are essential, along with proficiency in Microsoft Office Suite. The position offers a monthly salary of COP 2,667,000 and an incentive bonus based on performance.