Remote It Support Analyst I

The IT Support Analyst I plays a vital role within the Information Technology department by providing efficient technical support and exceptional customer service to ensure the smooth operation of IT services for end-users. This position is focused on addressing and resolving technical issues swiftly, with a strong emphasis on efficiency, customer satisfaction, and technical expertise.
This is a hybrid role based in Austin, TX.Primary Duties

• End-User Support: Offer prompt and dedicated IT support for hardware, software, and mobile device issues. Tasks include troubleshooting operating systems like Windows and macOS.
• Technical Troubleshooting: Use technical skills to resolve issues efficiently, contributing to seamless IT operations. This includes prioritizing support requests to ensure timely resolution.
• Ticket Management: Organize and monitor support tickets, ensuring timely closure and resolution. Identify common issues and suggest improvements to ...