Remote Engineering Manager - Service Contact Center

Agilent · Canada, Canada, Canada

Location

Canada

Job Type

Full time

Posted

July 06, 2026

Job Description

Description
Agilent is seeking a Remote Engineering Manager to lead a team of Remote Service Engineers (RSEs) responsible for delivering high-quality remote technical and application support across Agilent’s instrument and software portfolio. This role drives customer satisfaction, operational excellence, and revenue growth by enabling fast, accurate issue resolution while developing a high-performing, globally aligned team.
The manager operates within Agilent’s Customer Service Organization (CSO), supporting Online Technical Support (OTS) functions and partnering closely with Field Service Engineers (FSEs), Scheduling, and Commercial teams.
Key Responsibilities:
Lead, coach, and develop a team of Remote Service Engineers across multiple skill levels (Associate Master)
Build a sustainable talent pipeline (entry-level growth, internal promotion, expert retention)
Drive employee engagement, retention, and career progression
<...
        

Ready to Apply?

Submit your application for Remote Engineering Manager - Service Contact Center at Agilent

Apply Now