Job Description
Position Overview
MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
Remote Customer Service Agent
We’re looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse portfolio of well‑known clients. In this role, you’ll assist customers with enquiries and provide excellent service. Candidates must have prior call ...