Remote - Call Center Representative

Description

Mechanical Locks- Kwikset General Duties: - Receives consumer calls and emails in regards to problems, installation instructions and general product information. - Answers high volume incoming technical support calls. - Offers knowledge to consumers and directing them to the proper source if necessary. - Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines. - While working with consumers over the phone completes information on computer screen with all of the pertinent data. - Requires basic knowledge of computer software for data input and retrieval. - Responds to consumer repairs and requests according to Consumer Service procedures. - Evaluate product problems, determines if product needs to be scrapped or if it can be repaired. - Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.

Skills