Remediation & Customer Engagement Lead

Southern Cross Health Insurance in Auckland is seeking a Customer Engagement Manager – Remediation to design and deliver remediation communications that are clear, empathetic, and compliant. You will lead end-to-end engagement journeys, collaborate with data, digital and risk teams, and translate remediation requirements into customer‑friendly experiences while upholding COFI obligations.

This role offers a hybrid working arrangement, wellbeing benefits, and the chance to influence customer