Relief Manager for Guest Services

Join Fairmont Waterfront as a Relief Manager focusing on guest services, balancing front desk duties and overseeing exceptional guest experiences. Your leadership directly enhances hospitality quality.
In this pivotal role, you will manage and support various front office departments, ensuring adherence to service standards. This includes addressing guest concerns, promoting hotel services, and maximizing revenue through efficient room management practices. Strong interpersonal skills and a passion for hospitality will drive your success in this role.
Key Responsibilities:
• Guide front desk and guest service teams daily
• Manage special requests and VIP guest reservations
• Cultivate guest feedback to enhance service
• Optimize staffing for peak productivity
• Coordinate with housekeeping for room assignments
Requirements:
• Proven leadership in hospitality settings for 2 years
• Excellent communication and interpersonal skills
• Organized and flexible...