Relationship Service Manager

Job Summary

The successful candidate will join us at our EQ office to support Relationship Managers and Priority / Affluent Banking clients by delivering high-quality sales fulfilment, servicing and operational support (both remote and in person). Ensure excellent customer experience, strong financial contribution, and full compliance with bank policies, regulatory and AML/CDD requirements.

Key Responsibilities

Client Servicing & Support

• Proactively serve Priority / Affluent clients (inbound and outbound), handling complex queries, service and transaction requests.
• Support RMs with onboarding of new clients and products, including documentation for PL, CASA, credit cards, wealth products, term deposits and AOF/CDD.
• Monitor and follow up on all client applications, instructions and requests until closure to meet turnaround time (TAT) standards.
• Guide clients who approach the bank to appropriate solutions for...