Relationship Officer - Debt Collection

Job Grade : Officer II
Job Title : Relationship Officer - Collections
Primary Reporting : Relationship Manager-Collection
Leadership Level : Client Management


Job summary/ Job purpose/ Role Intent:
This position is responsible for ensuring that every step along the client journey from booking to payment until ownership of property is executed within the agreed project milestones and in compliance with the laid down processes. The role holder will ensure timely collection and revenue assurance for the allocated portfolio.

Key Accountabilities
▪ Receipt of funds and issuance of receipts
▪ Regular client communication in terms of debt status, repayment plans, support required throughout the customers’ journey- (Onboarding of customer details and customer documents on CRM, Mapping of payment plans, portfolio allocation, follow up on signing of offer letters, issue of instructions to lawyers to prepare sale agreements, follow up on execution of do...