Relationship Manager

Job Description

• Contribute to the development of an implementation plan that meets the client's expectations and requirements.
• Manage the implementation of operating procedures as well as monitor the quality, service standards and operational processes related to the applicable product or solution.
• Collaborate with clients to facilitate product training interventions to create awareness regarding the processes and operational aspects of the product.
• Manage the broker / intermediary solutions embedded with a client and ensure that optimum business flows from the solution.
• Continuously identify new broker / intermediary solution opportunities within the client's environment.
• Identify innovative methods to maximise broker / intermediary solution sales opportunities within the client portfolio.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Formula...