Regulatory Case Specialist (They/She/He) (French)

We’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead.

What you will do:

The Role’s Key Responsibilities

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of:

• Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;
• Manage data protection consumer rights cases;
• Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
• Support other VIP tasks such as VIP and sen...