Regulatory Case Executive (French) (Barcelona)

What you will do:

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers.

Key Responsibilities and Tasks

• Manage legal customer complaints such as consumer organisation files or regulatory consumer cases;
• Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
• Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
• Measure, analyse and report on the results of initiatives.

Job Requirements

• Background in Tourism will be required in your daily work;
• Used to work with CRM tools;
• Ability to work with G-suite;
• Excellent writing and communication skills, you should be able to work with legal vocabulary and have e...