Regional Team Manager at Telecel Ghana

Confidential · Ghana, Ghana, Ghana

Location

Ghana

Job Type

Full-Time

Posted

July 11, 2026

Job Description

To lead a team of Senior Customer Service Engineers and Customer Service Engineers with other operational vendors to deliver excellent fixed voice and fixed broadband services to customers in a designated geographical boundary with high standards and professionalism in team leadership and management.
Key Accountabilities And Decision Ownership
To effectively lead, motivate and manage the performance of a team of Customer Service Engineers (CSEs) and Senior Customer Service Engineer (SCSEs) who are engaged in Fixed Access Telephony Service Provision and Maintenance via Copper, Radio & Fibre in a designated geographical boundary within the country.

To provide technical coaching and support on the field in order to improve the quality of work, improve customer satisfaction & drive revenue

To effectively liaise with peers in centralized Field Force Automation FFA in all cases of management of Customer complaints on service interference or on ...
        

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