Regional Support Manager

MAN Truck & Bus UK Ltd · London, England, United Kingdom

Location

London

Job Type

Full Time

Posted

July 16, 2026

Job Description

Do you have a technical background and experience working in the automotive industry?
Are you adept in offering commercial and technical solutions to customers?
We are recruiting for a Regional Support Manager to join our team in on a full time, permanent basis, covering the south of the country.
In this role you will:
Ensure all customer and dealer technical issues are resolved in the field in a professional and timely manner.
Regularly structure meetings with dealers & customers as required to improve customer satisfaction and report accordingly.
Review dealer scorecard and specific KPIs (CXI, MOT pass rate, Mobile 24, recalls, documentation and compliance)
Take ownership of customer issues and escalations (e.g. VSA/ PSA, Technical advice, capacity management) and responsible for liaising with stakeholders in the process to get timely resolution.
Support dealers with onsite training of current IT platforms for R&M / Warranty...
        

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