Regional IT Service Management (ITSM)

We are seeking an experienced Regional IT Service Management (ITSM) professional to support and enhance IT service delivery across the APAC region. This role will be responsible for driving ITSM governance, service performance, operational excellence, and continuous improvement while partnering with regional technology teams, business stakeholders, and vendors.

The ideal candidate will have strong experience managing ITIL processes, improving service quality, and delivering operational excellence within a complex enterprise environment.

IT Service Management

• Manage and continuously improve ITIL processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
• Monitor service performance against SLAs, KPIs, and operational targets, ensuring consistent service delivery across the region.
• Coordinate Major Incident Management activities, ensuring timely resolution, stak...