Regional End User Support Manager (Santiago)

Epiroc is a global company with a presence in over 150 countries. Through cutting‑edge technology, we develop and provide safe, high‑performance equipment such as drilling machinery and construction tools for surface and underground mining. We also offer world‑class aftermarket services and solutions for automation, digitalization, and electrification.

Your Mission

Your mission is to deliver adaptable, innovative, and secure IT solutions by fostering strong partnerships with our business. You will lead the regional End User Support function, ensuring high service performance, user satisfaction, and continuous improvement across the region.

Responsibilities

• Assess end‑user satisfaction through surveys and feedback loops.
• Monitor and review service performance (Service Performance Management).
• Coordinate the development and compliance of Service Level Agreements (SLAs), both internally and with external partners.
• Ident...