Location
lomas de zamora
Job Type
Full-time
Posted
July 18, 2026
Job Description
Overview
Regional D&O Specialist, Americas Mission: Manage and deliver a stable support service reducing the escalation volume in the region. Keep level of a positive IT service survey higher than 90%. Maintain the level of aged incidents affecting the business lower than 9%.
Responsibilities
- Act to collaborate and lead initiatives/projects as part of the business demand.
- Accountable for the adherence of global processes in the region.
- Ensure the organization needs are aligned with the security policies and processes implemented.
- Lead & Develop Regional IT Demand & Operations team as a global service organization.
- Accountable for major incident coordination, involving all necessary teams to solve the situation.
- Optimize costs, services scope and quality of the day-to-day operations and projects.
- Ensures compliance on the region of global IT processes and users policies.
- Constan...