Regional Conduct & Governance Manager

Overview

We’re looking for a Conduct and Compliance Manager to join our team in Magden Park, Llantrisant. This is an office-based role where you’ll play a key part in ensuring we meet the highest standards of compliance and governance. You’ll work with a team of 165 colleagues who specialise in commercial insurance products for small and medium-sized businesses across the UK. If you’re proactive, analytical, and passionate about delivering great outcomes for customers, we’d love to hear from you. How you'll make an impact Ensure Consumer Duty principles are embedded across the business. Monitor and report on Errors & Omissions (E&O) and risk events, taking action and highlighting trends. Oversee adherence to Product Governance protocols and Fair Value assessments. Build strong relationships with teams and partners to ensure smooth delivery and support. Oversee complaint reporting and drive improvements based on customer feedback. Stay up to date with FCA regulation...