Location
Jakarta Metropolitan Area
Job Type
Full-time
Posted
July 11, 2026
Job Description
Job Summary
The Regional Aftersales Manager is responsible for managing and improving aftersales operations within the assigned region. This role focuses on dealer aftersales performance, service quality, customer satisfaction, operational compliance, and business growth to ensure excellent aftersales service delivery in line with BYD Indonesia’s standards.
Job Description
- Manage and monitor aftersales operations across assigned dealers or service networks within the region.
- Drive service performance, customer satisfaction, service revenue, and operational efficiency.
- Ensure dealers comply with BYD Indonesia’s aftersales standards, policies, and service processes.
- Analyze aftersales performance data, identify issues, and propose improvement actions.
- Coordinate with internal teams including Aftersales, Spare Parts, Technical Support, Training, Sales, and Network.
- Support dealer...