REF107951F I Lead Associate - Collections I UK Shift I Pune (Viman nagar)

 Manage accounts receivable portfolio of assigned accounts.

 Reviewing open accounts for collection efforts.

 Making outbound collection calls in a professional manner while keeping and improving customer relations.

 Transmit customer invoices via EDI / customer portal

 Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

 Collect customer payments in accordance with payment due dates

 Send e-mail notifications, demand letters for payment to customers.

 Identify issues attributing to account delinquency and discuss them with management

 Develop and maintain strong customer relations

 Provide timely follow-up on payment arrangements.

 Works with internal and external personnel to resolve issues and disputed items.

 Monitor customer accounts on a regular basis for past due balances

 Reconcile customer ...