Location
cancún
Job Type
Full-time
Posted
May 30, 2026
Job Description
A Reception Manager oversees Reception operations to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through check‑out.
What will I be doing?As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through check‑out. A Reception Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use ...