Real-Time Workforce Analyst

iQor is seeking a proactive workforce management professional in Morong, Bataan, to monitor service levels and manage performance metrics in the contact center. Responsibilities include real-time adherence oversight and communication of performance statuses. A Bachelor’s degree is required along with 1-3 years of relevant experience. Ideal candidates have strong communication and analytical skills, and proficiency in Excel. This role is critical in ensuring adherence to service levels and improving operational efficiency.
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