Real-Time Workforce Analyst I: Forecast & Scheduling

iQor, Inc. is seeking a professional to proactively monitor service levels and efficiency in Santa Rosa, Laguna. The role involves managing forecasts to ensure optimal performance of the contact center.

The candidate should have 1-3 years of experience in a similar position, with proficiency in Excel and strong communication skills. A Bachelor’s Degree is required, preferably in Business Administration or a related field.