Real-time workforce analyst

MCI is seeking a Real Time Analyst to support a US-based client in a fast-growing digital services environment. The role focuses on workforce planning, forecasting, and real-time management to align with service level goals across multiple channels.

This position requires working hours aligned with the United States time zones to ensure seamless collaboration. The ideal candidate will have 3+ years in workforce management in a contact center, strong analytical skills, and proficiency with #J-18808-Ljbffr