Real-Time WFM Specialist

A leading recruitment agency in KwaZulu-Natal is looking for a Workforce Management Specialist to monitor service levels and manage resource allocation within a call centre environment. Candidates should have at least 2 years of experience in workforce management and a strong understanding of data analysis and Excel. The role requires excellent communication and organizational skills to support service level adherence and optimize operations. This is a great opportunity for proactive individuals passionate about improving workforce efficiency.
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