Real-Time WFM Analyst — Intraday Optimizer

WNS Global Services in Milnerton seeks a Workforce Management Specialist to monitor real-time queues across multiple channels and maintain performance metrics. Candidates must have 2–4 years of experience in WFM and familiarity with BPO environments.

The role requires proactive management of schedules, real-time insights, and adherence to SLAs, leveraging tools like Verint and Genesys to drive efficiency.

This position includes US rotational night shifts.