Real-Time WFM Analyst – Customer Support (Manila Onsite)

A leading food delivery technology company is seeking a Workforce Management Real-Time Analyst to optimize performance across customer support operations. The ideal candidate will have experience in contact centers and excellent analytical skills. Responsibilities include developing forecasts and schedules, monitoring performance metrics, and collaborating with management to enhance service delivery. This role is based onsite in Manila, requiring a proactive approach to manage real-time performance effectively.
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