Real-Time Support Operations Analyst

Tential Solutions is seeking a Real-Time Analyst (RTA) in Mexico City to work closely with global partners. You will monitor support metrics and communicate with stakeholders to ensure the fastest response times for players.

The ideal candidate has 3+ years of relevant experience, strong data analysis skills, and proficiency in MS Excel and Zendesk reports. This role is crucial in proactively managing support issues and optimizing staff availability.