Real-Time Service Optimizer

NZ Transport Agency Waka Kotahi is seeking a Real Time Analyst in Palmerston North to manage customer service workflows effectively. This role involves real-time monitoring of performance and data analysis to improve service levels, ensuring high-quality customer interactions.

The ideal candidate possesses strong communication and analytical skills, thrives under pressure, and has a commitment to excellent customer service. Benefits include a competitive salary, 5 weeks annual leave, and income protection options.