Real-Time Operations Analyst

A leading customer service firm is seeking a Real-Time Analyst based in Cebu City, Philippines. The successful candidate will manage queue activities and ensure optimal service levels across operations. Responsibilities include real-time performance analysis, queue management, and training for team leaders. Applicants should have at least one year of experience in Workforce Management within a call center, excellent communication skills, and proficiency in workforce management software. This position requires adaptability to a shifting work schedule and strong leadership abilities.
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