Real Time Analyst for Pioneer Retail Account

Benefits

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work‑life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Qualifications

• At least 2 years finisher of any college course w/ at least 2 years of WFM experience
• Experience with contact center reporting and metrics preferred
• Intermediate to advanced skills in MS Excel, Macros, Power BI, Power Automate, and Power Query or other Automation
• Required experienced using WFM Tool – Aspect EWFM/Alvaria, Genesys Cloud
• amenable to work onsite and night shift in Ceb...